Return & Refund Policy

At casvano, we value customer satisfaction and continuously strive to understand our customers’ needs and preferences. This helps us improve our product selection and deliver a better overall experience.

1. Return Eligibility

Returns are only accepted in the following situations:

The product arrived damaged during delivery
The item is defective
An incorrect product was shipped
The product was expired at the time of delivery

Returns are not accepted for:

Opened or used items
Cases where no product issue is present

2. Reporting a Problem

Any issue must be reported within 48 hours of receiving the order.

To request support, please include:

Order number
Clear photos of the product
Photos of the packaging

3. Return Approval

All return requests must be reviewed and approved before sending any item back.

Returns sent without prior approval may not be accepted.

4. Refunds and Replacements

Once your request is approved, we may provide either:

A replacement product, or
A refund to your original payment method

Approved refunds are usually processed within 5–10 business days.

5. Return Shipping Costs

If the issue is caused by our error (such as damaged, defective, expired, or incorrect items), we will cover the return shipping cost.

6. Order Cancellation

Orders can be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

Need Assistance?

If you have any questions about your order, shipping, or product information, please contact our customer support team.

Customer Support Hours (EST)
Monday – Friday: 10:00 AM – 6:00 PM

Business Information

Store Name: casvano
Website: casvano.com
Phone: +1 (929) 607-2436
Email: info@casvano.com
Business Address:
16405 Hillside Ave, Jamaica, NY 11432, United States