Shipping Policy
This Shipping Policy outlines how orders placed on casvano.com are processed, shipped, and delivered.
1. Shipping Availability
We currently offer shipping services within the United States only. At this time, we do not provide international delivery options.
2. Order Processing
Orders are normally processed within 0–1 business day (Monday through Friday) after payment is confirmed.
Orders received before 2:00 PM (Eastern Time) are typically processed the same business day. Orders placed after this time, or on weekends and public holidays, are processed on the next business day.
3. Delivery Time
Standard delivery within the United States usually takes 3–5 business days after shipment.
Estimated delivery times can vary based on the shipping destination and the carrier used. All delivery estimates are calculated in business days and exclude weekends and public holidays.
4. Shipping Charges
Free standard shipping is available on eligible orders within the United States. Any applicable taxes are calculated and displayed at checkout in accordance with local tax regulations.
5. Order Fulfillment & Shipping Location
Orders are fulfilled and shipped from our U.S.-based warehouses or trusted fulfillment partners.
Our primary business address is:
16405 HILLSIDE AVE, JAMAICA, NY 11432, United States
6. Shipping Carriers & Tracking
We use reliable shipping carriers such as USPS, UPS, or similar services.
Once your order is shipped, a tracking number will be provided so you can monitor your delivery status.
7. Address Updates
Shipping address changes can only be made before the order is processed or dispatched.
8. Order Cancellation
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
9. Damaged or Missing Items
If your order arrives damaged, please contact us within 48 hours of delivery.
For lost or delayed shipments, we will assist in coordinating with the carrier to resolve the issue.
10. Customer Responsibility
Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect details.
Need Assistance?
If you have any questions about your order, shipping, or product information, please contact our customer support team.
Customer Support Hours (EST)
Monday – Friday: 10:00 AM – 6:00 PM
Business Information
Store Name: casvano
Website: casvano.com
Phone: +1 (929) 607-2436
Email: info@casvano.com
Business Address:
16405 Hillside Ave, Jamaica, NY 11432, United States